Privacy Policy

The online shop runs:

Best Solution Aneta Nowicka

Postcode: 02-593

6/10 Chodkiewicza Street

City: Warsaw


Contact is possible through:


Address of the laboratory

Nádražní 844, 339 01 Klatovy, Czech Republic


The Administrator, through the Website and other forms of communication, collects and processes the personal data of the Users listed below, provided during the registration processes on the Website:
name, address, e-mail address, telephone number,

The processing of your personal data allows us to provide our services maintaining your account, processing your orders, contact relating to the performance of the contract, and sending marketing information (including newsletters)."

Personal data will be stored for the duration of the contract and for a period in accordance with the applicable legislation, taking into account the statute of limitations for claims and tax obligations.

Personal data that you have consented to the processing of will be stored until you withdraw your consent.

The user has the right to inspect and change his/her personal data at any time and to request the Administrator to delete it immediately ("right to be forgotten").

You may submit requests regarding the processing of your personal data by e-mail to the data controller at the following address

Your personal data may be transferred to a payment operator and a courier company

The Administrator undertakes to make every effort to maintain proper security of the Customer's personal data.

You have the right to lodge a complaint with the data protection supervisory authority, the President of the Office for Personal Data Protection.

1. CUSTOMER - a natural person with full legal capacity, and in cases provided for by generally applicable laws also a natural person with limited legal capacity, who has concluded or intends to conclude a Sales Agreement with the Seller.

2. REGISTRATION FORM - a form available on the shop's website to create an Account.

3. ORDER FORM - an electronic service, an interactive form available on the shop's website, enabling the placement of an Order, in particular by adding Products to an electronic shopping cart and specifying the terms of the Sales Agreement, including the method of delivery and payment.

4. ACCOUNT - Electronic Service, a set of resources in the shop's data communication system, marked with an e-mail address and a password provided by the Customer, in which the data provided by the Customer and information about Orders placed by him/her in the shop are stored.

5. NEWSLETTER - Electronic Service, an electronic distribution service provided by via e-mail, which allows all customers using it to automatically receive from the Service Provider the cyclical content of successive editions of a newsletter containing information about Products, news and promotions.

6. PRODUCT - a movable item available in the shop being the subject of a Sales Contract between the Customer and

7. ORDER - Customer's declaration of intent made via the Order Form and aimed directly at concluding a Sales Contract for a Product from the online shop.

8. REGULATIONS - these regulations of the Online Shop.

9. INTERNET SHOP - online shop available at the Internet address: www.

10. SALE AGREEMENT - a contract of sale of a Product concluded or entered into between the Customer and DRPSY SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ (NIP: 9880301631) via the Internet Shop

11. CIVIL CODE - the Civil Code Act of 23 April 1964 (Dz.U. 1964 no. 16, item 93 as amended).

12. CONSUMER RIGHTS ACT, ACT - Act of 30 May 2014 on consumer rights (Dz.U. 2014 item 827 as amended)


1. The customer may purchase goods via the www. For this purpose, the Customer should add the individual Goods to the "shopping basket" and then confirm his/her choice by clicking on the appropriate option, available on the website

2. On the website www. it is possible to make purchases as a registered Customer or as a Guest. In case the Customer registers in the online shop, placing an order takes place by logging in at, adding the Goods to the basket and confirming the order. If the Customer has not registered with the shop, the condition of placing an order is adding the Goods to the basket, filling in the Order Form with all the required data necessary for shipment of the Goods and taking other technical actions based on the messages or information displayed to the Customer.

3. After confirming the list of selected Goods, the Customer should:

a. specify the method of delivery

b. specify the method of payment

c. confirm the validity of the data provided during registration, as well as the total price of the Goods (delivery costs) by clicking on the "order with obligation to pay" button.

4. Performing the actions referred to in section 3(c) shall be tantamount to the Customer making an offer to conclude a contract of sale for the goods placed in the shopping cart, at the prices displayed by the system, delivery costs quoted, etc.

5. The submission of an offer to conclude a sales contract is not tantamount to its acceptance. The shop reserves the right to refuse to carry out an order for important reasons of which it shall immediately notify the Customer, in particular when, for reasons beyond the shop's control, it proves impossible or considerably hindered to fulfil the contract in accordance with the submitted offer to conclude a sales contract.

6. As soon as the Customer has submitted an offer in accordance with section 3 c, a message is sent to the Customer by e-mail to the address provided by the Customer during registration or the order process, with a written confirmation of the terms and conditions of the offer (order) submitted.

7. The conclusion of the contract of sale between the Customer and occurs at the moment of acceptance by the Store of a previously received offer (order) - in the form of a message sent by e-mail to the address provided during registration of the online shop user account.


1. Prices on the website are given in Polish zloty (PLN) or in euros (EUR).

2. The prices shown on the website are gross prices.

3. Shipping costs must be added to the price of the Goods, the amount of which depends on the place and form of delivery chosen.

4. The price shown on the website at the time of order placement is the final price, binding on the Customer. Once the order has been placed, the price of the ordered goods will not change, irrespective of price changes introduced by the Store or promotional or sales actions launched.

5. reserves the right to change prices of goods in the online shop, to introduce new goods for sale, to carry out and cancel promotional actions on the shop website, or to make changes to them in accordance with the provisions of the Civil Code and other legal regulations.


1. The shop allows the following payment methods:

a. transfer to a bank account (prepayment)

b. payment with cryptocurrencies via

2. The customer should indicate the chosen payment method on the order form.

3. makes it possible to pay by credit card or quick online transfer. When choosing this payment option, the customer is automatically redirected to the system of When making a payment by online transfer, once you have selected your bank, you will need to log in with your online banking access details and confirm the payment.

4. Service enables payments to be made using cryptocurrencies. By opting for this payment option, the customer is automatically redirected to the Coingate system, where a unique wallet address for payment will be generated for them.

5. Payment by bank transfer takes place on a prepayment basis (as payment in advance) The customer also receives details of the bank account and the transfer title (order number) in the order confirmation email

6. In the case of payment via or payment should be made at the time of placing the order and, in the case of payment by bank transfer, within 7 working days of receipt of the order confirmation message.

7. When choosing any of the payment methods, the customer shall bear the related costs. These costs include, in particular, the fees and commissions charged to the shop by the bank or payment provider.

8. In the case of a delay in payment by the customer, exceeding 7 working days from the acceptance of the order by the shop, has the right to withdraw from the sales contract.


1. will proceed with the execution of the Customer's order immediately after the payment for the Goods has been recognised through notification from the payment system (in the case of or or receipt of the amount due in its bank account (in the case of payment by bank transfer).

2. The method of delivery and the address where delivery will be made should be specified by the Customer on the order form.

3. Possible delivery methods within Poland are:

a) InPost parcel machines

4. Possible delivery methods within Europe are:

a) GLS courier

5. The cost of delivery depends on the method of delivery chosen and the place of dispatch. The customer shall be notified of the cost of delivery of the Goods in question before the order is placed

6. The delivery time of an order is the sum of the transfer time of the consignment to the supplier and the delivery time of the consignment by the supplier. The shop undertakes to hand over the Goods to the supplier within a maximum of 3 days of receipt of payment.

7. If, for technical or logistical reasons, the delivery of the goods takes place in several stages, the customer is only charged once for the delivery.


1. A customer making a purchase as a consumer (i.e. as a natural person who purchases goods for non-business purposes), who has concluded a distance contract through, may withdraw from the contract without giving any reason, making a statement in writing within fourteen days from the date of delivery of the goods constituting the subject of the contract, subject to paragraph 5.

Once shipped, we do not accept the return of Growkit products due to the nature of the product (perishable product) - Art. 38(4) of the Consumer Rights Act of 30 May 2014

2. In the case of a contract involving multiple items which are delivered separately, in instalments or in parts - the period for withdrawal shall expire fourteen days after the Customer has taken possession of the last of the items.

3. To meet the deadlines referred to in paragraphs 1 and 2, it shall be sufficient to send the notice of withdrawal to the shop before the deadline expires.

4. Withdrawal from the contract of sale of the Goods shall take place by means of an unambiguous declaration made by the Customer to the shop. Such declaration may be made on a form, but it is not obligatory.

5. The shop does not accept returns of perishable goods and those requiring special attention for hygiene reasons (in particular mycelium, spores).

6. In the event of withdrawal from the contract of sale of Goods by the Customer:

a. The Customer should send back the Goods to immediately, and in any case no later than 14 days from the day on which he or she withdrew from the contract. The deadline is met if the Customer sends back the Goods before the expiry of the 14-day period. The direct costs of returning the Goods shall be borne by the Customer.

b. shall return to the Customer all payments received from the Customer, except for the costs of delivering the Goods, immediately, and in any case no later than 14 days from the date of receipt of Goods from the Customer or proof of their return

c. will reimburse the Customer for the cost of delivery of the Goods equivalent to the cheapest method of delivery

d. will return the payment using the same means of payment that were used by the Customer in the original transaction, unless the Customer expressly agrees otherwise. In any case, the Customer will not incur any fees in connection with this refund.

7. may withhold reimbursement until it has received the Goods or until it provides the shop with proof of their return, whichever event occurs first.

8. The customer shall be liable for any diminution in the value of the Goods resulting from the use of the Goods in a manner other than that necessary to establish the nature, characteristics and functioning of the Goods.

9. The right of withdrawal referred to shall not be granted to the Customer in respect of the contracts indicated in Article 38 of the Consumer Rights Act of 30 May 2014 (Dz.U. 2014, item 827), including contracts in which the object of the performance is a non-refabricated item produced to the consumer's specifications or intended to meet the consumer's personalised needs.

10. The shop is obliged to provide the customer with goods free of defects.

11. The shop is liable to the customer if the goods sold have a physical or legal defect (warranty for defects).

12. If the Customer exercises his/her right of complaint, he/she may fill in a complaint form and send it back together with the Goods complained about and, if possible, with the proof of purchase

13. In the complaint form, the customer shall indicate their expectations as to how's commitments will be implemented

14. Possible ways of dealing with a complaint are:

a. replacing the Goods with new ones,

b. price reduction,

c. withdrawal from the contract

15. The time taken to process a complaint, including notification to the customer, is 14 days from the time the complaint is made. In the case of repair, the time may be longer depending on the type of non-conformity reported.

16. The grounds for complaint may be, in particular, the delivery of different Goods than those ordered, incorrect completion of the order or the delivery of the wrong number of Goods.

17. In the case of considering a complaint in favour of the Customer, the costs of replacing or repairing the Goods shall be borne by

18. In the event of a claim in favour of the Customer for a refund, the refund will be made using the same means of payment used by the Customer in the original transaction, unless the Customer expressly agrees otherwise. In any case, the Customer will not incur any fees in connection with this refund.

19. In the case of considering a complaint in favour of the Customer, also reimburses the costs of delivery of the Goods in the process of complaint which is equivalent to the cheapest way of delivery.

20. When a complaint is not dealt with in accordance with the Customer's wishes, the Customer has the right to lodge an appeal to the complaint.

21. informs the Customer who is a Consumer about the possibility to use out-of-court procedures for handling complaints and pursuing claims. The rules of access to these procedures are available in the offices or on the websites of entities authorised to deal with disputes out of court. They may be, in particular, consumer ombudsmen or Voivodeship Inspectorates of Trade Inspection, the list of which is available on the website of the Office of Competition and Consumer Protection at the following address

22. The shop informs that at a platform for online dispute resolution between consumers and traders at EU level (ODR platform) is available.